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GENERAL INFORMATION

 

Position Title:  Policy servicing manager

Reports to (Title Only):  Head of policy servicing

Location (City/Country): Seoul/ Korea

Department: POS/Operations

Job Grade (or Range):

Last Date Position Reviewed:

 

OVERALL KEY POSITION OBJECTIVE

 

Responsible for billing, fulfilment and policy admin process

Responsible for internal and external report preparation and submission

Operational process improvement

People management

 

MAJOR DUTIES AND RESPONSIBILITIES (no more than 10 should be listed, % allocation is optional)

 

1.

Billing process control

20%

2.

Fulfilment process control

20%

3.

Policy admin process control

20%

4.

Operational process improvement

10%

5.

FSS report preparation and submission

20%

6.

Others

10%

7.

 

 

8.

 

 

9.

 

 

10.

 

 

 

 

DESIRED QUALIFICATIONS

 

1.     Education: Bachelor¡¯s degree or above

2.  Years of experience: More than 7 years in area of insurance operation or statistics

3.     Knowledge, skills and abilities:

        - Insight into insurance industry

        - Wide understanding of insurance operations as billing, fulfilment and policy admin

        - Business English (mainly written) and excellent computer skill (Office and MIS)

 

 

-    planning team; billing, ±âȹ, PI

-    Maintain: ºô¸µ ¾÷¹«, ºô¸µ ÇÁ·Î¼¼½º °³¼±, °¢Á¾ Åë°è ¹× ºÐ¼®(sql)

-    Project: Àü±Ý¹ý º¸¿Ï, ÀÚÅë¹ý ·±Äª, °¡»ó°èÁ ±¸Ãà ¹× ÀÎÅÍ³Ý »çÀ̹öⱸ ½Ç½Ã°£ÀÎÃâ ¼­ºñ½º ±¸Ãà KB½ºÅ¸Å¬·´

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6. PI ÇÁ·ÎÁ§Æ® ¼öÇà Áö¿ø - Á¦Áö±Þ ÇÁ·Î¼¼½º/VOC ÇÁ·Î¼¼½º °³¼±

7. º¸Çè·á/´ëÃâÀÌÀÚ ¼ö±Ý ¾÷¹« ¹× ºô¸µÇÁ·Î¼¼½º °³¼± - °è¼Óº¸Çè·á/º¸Çè°è¾à´ëÃâÀÌÀÚ Billing ¾÷¹« Áö¿ø

8. ING zodiac ÇÁ·ÎÁ§Æ® ¹× KPI º¸°í - º¸Àü/Áö±Þ KPI º¸°í ¹× bi-monthly teleconference Âü¼®

9. Åë°è ºÐ¼® ¹× º¸°í¼­ ÀÛ¼º - Á¤±âº¸°í: °æ¿µÈ¸ÀÇ/¿ù°£ º¸°í - ºñÁ¤±âº¸°í: ÅëÇշο­Æ¼ º¸Çè°í°´ºÐ¼®/ÇØ¾à ºÐ¼®

 

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